Digital First Media

  • Home Delivery Service Manager

    Job Locations US-OH-Willoughby
    Posted Date 1 week ago(11/6/2018 11:46 AM)
    Requisition ID
    2018-1390
    Time Type
    Full-Time
    Employment Type
    Regular
  •  

    Job_Logo_Digital First Media

    Overview

    Digital First Media is the parent company for The News-Herald and The Morning Journal.

     

    We offer local news and information web sites and mobile apps offering rich multimedia experiences across the nation.

     

    Leveraging the belief that people matter as much as technology, our suite of products including Adtaxi helps advertisers solve complex marketing challenges with custom, performance-driven solutions.

    Our remarkable people – with their digital fluency, product knowledge, and ability to position our differentiators – are as important as the products themselves. #DigitalFirstMedia #Associate

    Responsibilities

    Summary:

    A multi-faceted position involving the recruitment and coordination of an independently contracted carrier force to execute the delivery of The News-Herald (and related products) to home delivery subscribers and to meet a high standard of service to those customers.  This position requires a combination of day time office hours and overnight field work.  Some weekends and holidays required.

     

     

    Duties and Responsibilities:

    • Execute and maintain new and existing contracts which govern an independently contracted carrier force and home delivery distribution routes.
    • Monitor the performance of the carrier force with regards to contractual obligations via service evaluations, customer feedback, and individual observations
    • Maintain and/or improve the efficiency of home delivery distribution routes and control expenses by closely monitoring carrier compensation, quality of delivery, route structure, and other miscellaneous factors
    • Responsible for customer retention through tracking and resolving any customer issues brought to light through touch points such as verification, expiration calls and service error follow ups in their area of responsibility.
    • Responsible for meeting a variety service targets within area of responsibility
    • Delivers down routes, as needed
    • Assist in the direction and assignment of part-time home delivery staff, and co-ordinate with the Zone and Operations Managers to ensure that the above duties and responsibilities are met
    • Other duties, as assigned

    Qualifications

    • High School diploma or equivalent.
    • Valid driver’s license, auto insurance, and a reliable vehicle, required.
    • Working knowledge in basic office software, including Microsoft Word and Excel, Google Docs, and Google Mail.
    • Ability to read and analyze spreadsheets, maps, contracts, and other key sources of information
    • Some sales and/or customer service related office experience preferred.

     

    Other Skills/Abilities:

    Candidates will pride themselves on their professionalism and demonstrate an ability to make key business decisions.  Ideal past experience should involve working in a customer service-driven or distribution-driven environment.  Candidates must have strong multi-tasking skills, be able to perform a combination of office and field work, and exhibit a work history which demonstrates responsibility and independence in the workplace.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed