Digital First Media

  • Client Services Specialist, Digital Marketing

    Job Locations US-CA-San Jose
    Posted Date 2 weeks ago(11/30/2018 1:06 PM)
    Requisition ID
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    Our Client Services Specialists will be responsible for collaborating on pre-sales components in addition to managing all post-sale execution of online marketing campaigns based on the contracts and expectations negotiated. This includes performing pre-sale client audits, post-sale client kick-off calls, and reporting reviews. We’re looking for someone with excellent communication skills and the ability to work effectively and efficiently under pressure.


    We invest in our Digital Operations team with intensive product and hands-on training and simulation that builds the skills you need to be successful in this industry.


    Furthermore, our dedicated support team works closely with your team to ensure your focus remains on optimization and coordination rather than just order entry. If you’re highly organized, confident, and passionate, with an eye for detail, you might be just the person we’re looking for.



    • A friendly, collaborative team environment where you can greatly impact team success
    • A challenging and exciting opportunity to grow your career where you will learn every day
    • An opportunity to expand your knowledge and experience in digital advertising
    • The satisfaction of directly participating in your client’s success and providing excellent customer service to internal and external customers
    • A career with growth potential and endless opportunities to learn and challenge yourself




    • Provide budget and campaign optimization recommendations to client and sales to ensure accurate & timely submission of all campaign elements to proper platforms/persons
    • Perform quality control & live data communication, manage campaign renewal scheduling/follow-up with client and sales staff
    • Maintain access to key reporting systems to pull real-time stats as needed/requested by clients
    • Work with Sales Coordinators to confirm accurate billing process for each campaign
    • Determine up-sell opportunities for campaigns based on current digital priorities/promotions
    • Compile and provide performance reports with thorough analysis and insight throughout duration of campaign
    • Run point on client calls for monthly performance reviews and make recommendations around future strategies as needed
    • Submit and implement all approved online orders through the insertion order tool
    • Manage collection and development of all creative assets, and facilitate creative proofing and approvals as needed
    • Complete and submit all product set-up related elements and forms for digital campaigns, including but not limited to: Search, Social Media, RTB display/mobile, Video, and first party Owned & Operated products




    • 3+ years experience in digital campaign management/media planning (required)
    • Bachelor’s degree in Communications, Advertising, or Business related field (required)
    • Proficiency in Google Docs, Microsoft Excel and PowerPoint (required)
    • Proficiency in AdWords and Google Analytics (required)
    • Current AdWords Certification required; GA Certification desired
    • Proficiency in DoubleClick and/or other Google platforms desired
    • Excellent analytic thinking and problem solving skills
    • Strong written and verbal communication skills, and impeccable attention to detail
    • Ability to analyze data sets from multi-platform reporting systems
    • Ability to work in a fast-paced environment both as an individual and part of team
    • Ability to convert digital metrics into a story with thoughtful performance insights
    • Ability and desire to learn quickly, adapt, and share your knowledge with others


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