Digital First Media

  • Circulation Customer Service Clerk

    Job Locations US-CA-Chico
    Posted Date 6 hours ago(1/23/2019 5:40 PM)
    Requisition ID
    2018-1821
    Time Type
    Part-Time
    Employment Type
    Regular
  •  

    Job_Logo_Chico Enterprise Record

    Overview

    The Enterprise-Record is located in Chico, CA.  Chico is located about 90 miles North of Sacramento along Hwy 99.  You can enjoy many outdoor activities in the area - hiking, hunting, fishing, biking, etc.  The Enterprise-Record is looking for a part-time Customer Service Rep 3 - 4 mornings a week, including weekends.  The job will start at 6:30 AM and end at Noon.#NorCal

    Responsibilities

    Overall Duties and Responsibilities:

    The Customer Service Representative is a circulation customer support position working closely with our customers, the carriers and circulation department personnel. 

    Provide excellent customer service to our Newspaper Subscribers by:

    • Answering calls regarding delivery and billing inquiries from subscribers and circulation field personnel on a multi-line phone system
    • Accessing and entering subscriber information into an electronic subscriber database
    • Taking payments over the phone via credit or debit card.
    • Writing payment receipts - Setting up new office pay accounts.
    • Make outbound sales and retention calls
    • Assist Circulation Director with other assigned related tasks as needed

    Word processing and computer skills requried (Word and Excel)

    Duties will require a high degree of accuracy and attention to detail

    Pleasant telephone manner

    Qualifications

    • Prior office experience a plus
    • High school diploma or GED

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