MediaNews Group, Inc.

  • Circulation Customer Service Clerk

    Job Locations US-CA-Vacaville
    Posted Date 4 weeks ago(1/23/2019 5:40 PM)
    Requisition ID
    2018-1824
    Time Type
    Part-Time
    Employment Type
    Regular
  •  

    Job_Logo_Vacaville Reporter

    Overview

    The Vacaville Reporter is located on the I-80 corridor convenietly close to both Sacramento and San Francisco.

    Responsibilities

    Overall Duties and Responsibilities:

    The Customer Service Representative is a circulation customer support position working closely with our customers, the carriers and circulation department personnel. 

    Provide excellent customer service to our Times-Standard Subscribers by:

    • Answering calls regarding delivery and billing inquiries from subscribers and circulation field personnel on a multi-line phone system
    • Accessing and entering subscriber information into an electronic subscriber database
    • Cash Handling - Taking payments in person through the cash register, and over the phone via credit or debit card.
    • Writing payment receipts - Setting up new office pay accounts, post payments to accounts and balancing monies entered
    • Make outbound sales and retention calls
    • Assist customers with obituary postings
    • Assist Circulation Director with other assigned related tasks as needed

    Word processing and computer skills requried (Word and Excel)

    Duties will require a high degree of accuracy and attention to detail

    Pleasant telephone manner

    Qualifications

    • Prior office experience a plus
    • High school diploma or GED

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