MediaNews Group, Inc.

  • Customer Service Representative

    Job Locations US-MN-Saint Paul
    Posted Date 1 month ago(1/18/2019 12:45 PM)
    Requisition ID
    2019-1879
    Time Type
    Part-Time
    Employment Type
    Regular
  •  

    Job_Logo_Pioneer Press

    Overview

    Media News Group is the parent company for The Twin Cities/Pioneer Press and owns and operates over 90 brands. The digital brand Adtaxi and was created in 2010; it’s our in-house agency. Adtaxi has 12 offices in the US and is headquartered in Denver. We sell print, digital and sponsorship advertising. Created in house in 2015, Quantum™, is a proprietary digital marketing optimization platform that maximizes conversions and drives tangible results across the company's solution set and won the 2016 Google Award. We are a premier partner with Google, Bing and Facebook and have over 5,000 employees.

     

    Working Conditions: Part-time position requires being at the desk available to handle incoming calls 90%+ of the time. Workstations allow the employee to stand or sit to handle calls. Call Center operates: Monday thru Friday from 8 am to 5 pm, Saturday from 10 am thru 2:30 pm & Sunday 12 Noon thru 3 pm.

    Responsibilities

    Responsible for selling transient Classified advertising, fulfillment of Obituary ads for Private Party and Funeral Home clients, handling occasional switchboard duties, and other miscellaneous functions as assigned while providing superior customer service with each customer interaction either by phone or in-person.

    • Provides superior customer service to all Pioneer Press/TC.com customers & callers who contact the Call Center either in any format: phone, e-mail or walk-in. Sells advertising space to customers either calling the newspaper to place classified ads, sending them electronically, walk-ins to 10 River Park Plaza, or outbound calling for special projects when needed.
    • Provide superior customer service to all Funeral Home and Private Party advertisers inquiring about and placing an obituary.
    • Demonstrates reliability, punctuality & accountability by showing up to work on time in order to maintain the flow of calls & needed customer service in the call center and/or front counter for coverage.
    • Achieves sales & productivity targets while collaborating effectively in a team environment.
    • Performs switchboard functions for customers calling into Pioneer Press.
    • Communicates effectively verbally & in writing with internal & external customers & co-workers.
    • Reads the Pioneer Press newspaper, e-edition and/or website daily to demonstrate familiarity with its contents. Searches 7-day archives to find specific information for customers regarding news articles. Provides customers with information not limited to articles, columnists, sports scores, basic audit & readership figures, rate requests, company events & promotions. 
    • Attends & participates in on-going sales seminars and training sessions as requested.
    • Completes other job duties and projects as assigned.

    When assigned to the front counter the following additional duties will be performed:

    • Oversees the sorting/filing & keeping up to date of all daily newspapers into the appropriate bins in the vault.
    • Greets guests & Visitors to the Pioneer Press & notifies the appropriate staff.
    • Solicits expiring ads for all non-contract classified advertising.
    • Handles all non-contract billing corrections & adjustments for advertisements currently running in the newspaper or already billed.
    • Handle all general correspondence from non-contract classified advertisers & Pioneer Press subscribers.
    • Distributes packages on occasion.
    • Is a positive reflection of the overall product & service offered by the Pioneer Press, TC.com, Adtaxi Twin Cities.

    Qualifications

    • Two years previous sales or customer service experience either in-person or by phone. Customer service experience could be any position that requires customer contact & has the authority to make decisions affecting the customers & impacting company business.
    • Excellent verbal communication skills & above average written skills.
    • Have an extremely courteous & professional telephone manner, show enthusiasm & demonstrated assertiveness.
    • Enjoys working in a dynamic, changing work environment that values learning & development of employees.
    • Ability to use sales skills to get advertisers to commit to an advertisement order.
    • Ability to write ad copy, process paperwork in a timely way & perform basic mathematical calculations.
    • Ability to communicate sincere interest in the advertiser & demonstrate a commitment to customer service over the phone or in person. Candidates who can type 35 WPM with net accuracy a plus
    • Must demonstrate basic grammar skills with 60% or higher in testing. Basic knowledge of PC applications & the ability to navigate in a Google environment using multiple software packages including Microsoft Office & Gmail.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed